IT Support

Job Description:

You will be responsible for responding to technical support requests from company users. Take charge of office automation incidents and requests from the IT service center.

Job Responsibilities:

• Solve problems using takeover software;
• Ensure that service tickets are processed within the agreed response times;
• Document incidents;
• Provide remote user support. Take calls, process service tickets and diagnose incidents.
• Use a ticketing system to process, prioritize and assign requests from internal customers;
• Communicate appropriately and effectively with users by telephone and in person;
• Process assigned tickets from receipt to closure;
• Find solutions related to customer requests;

Job Requirements:

• Very strong learning ability;
• Work with a ticketing system such as Remedy, HPSM, Maximo, C3, etc.;
• Excellent customer service;
• Team spirit, autonomy, motivation, interpersonal skills;
• Day/week schedule
• Basic knowledge of VmWare, Hyper-V virtualization;

Job Details:

Company: Videotron

Vacancy Type: Full Time

Job Location: Beloeil, QC, CA

Application Deadline: N/A

Apply Here

Jobseve.net