Customer Experience Associate

Job Description:

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences. The position of Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

Job Responsibilities:

• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
• Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Job Requirements:

• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Undergraduate degree or equivalent is an asset
• High School Diploma with over 1 year of relevant experience
• Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet

Job Details:

Company: Toronto Dominion Bank

Job Category: Bank

Vacancy Type: Full Time

Job Location: Victoria, BC, CA

Application Deadline: N/A

Apply Here

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