Customer Experience Associate

Website Toronto Dominion Bank

Job Description:

We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

Job Responsibilities:

  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
  • Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Job Requirements:

  • Undergraduate degree or equivalent is an asset
  • Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
  • High School Diploma with over 1 year of relevant experience
  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment

Job Details:

Company: Toronto Dominion Bank

Job Category: Bank

Vacancy Type: Full Time

Job Location: Sudbury, ON, CA

Application Deadline: N/A

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