Senior Manager Design Strategy

Job Description:

We are seeking a Senior Design Strategist to lead and align cross-functional teams in solving complex business problems, grounded in user needs, foresight and trends. This position is currently remote moving to a hybrid model in the future. We will consider applicants located in and around Toronto, Ottawa, Montreal, Halifax and Calgary.

Job Responsibilities:

• Design and facilitate co-creation workshops and ideation sessions to understand the current state and ideate on the potential future state.
• Work in a fast-paced setting where problem spaces are broad and often ambiguous.
• Frame problem spaces by considering multiple perspectives driving alignment amongst cross-functional teams.
• Design and conduct primary research (ex: in-depth interviews, contextual inquiry, diary studies), secondary research (ex: competitive analysis) and foresight research focused on building empathy for users.
• Present research insights that are actionable, compelling, and connected to business strategy to a range of audiences, including executives.
• Synthesize multiple data sources and research insights into artifacts (ex: journey maps, personas, ecosystem maps).

Job Requirements:

• Experience leading design strategy and aligning cross-functional teams through projects with effective project management skills.
• Qualitative research experience including selecting research methodologies, user recruitment, leading research projects and presenting insights to stakeholders.
• Proven relationship management skills and the ability to maintain successful partnerships.
• 7+ years of experience in strategy, design, consulting, and/or research
• Strong understanding of design thinking methodologies, tools and research methods
• Undergraduate or Graduate degree in Sociology, Anthropology, History, Psychology, Strategic Foresight or other research-oriented discipline of Humanities, Cultural studies,
• Political Science, or Business or equivalent work experience.

Job Details:

Company: Royal Bank of Canada

Job Category: Banking

Vacancy Type: Full Time

Job Location: Calgary, AB, CA

Application Deadline: N/A

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