Senior Manager Design Strategy

Website Royal Bank of Canada

Job Description:

We are seeking a Senior Design Strategist to lead and align cross-functional teams in solving complex business problems, grounded in user needs, foresight and trends. This position is currently remote moving to a hybrid model in the future. We will consider applicants located in and around Toronto, Ottawa, Montreal, Halifax and Calgary.

Job Responsibilities:

  • Design and facilitate co-creation workshops and ideation sessions to understand the current state and ideate on the potential future state.
  • Work in a fast-paced setting where problem spaces are broad and often ambiguous.
  • Frame problem spaces by considering multiple perspectives driving alignment amongst cross-functional teams.
  • Design and conduct primary research (ex: in-depth interviews, contextual inquiry, diary studies), secondary research (ex: competitive analysis) and foresight research focused on building empathy for users.
  • Present research insights that are actionable, compelling, and connected to business strategy to a range of audiences, including executives.
  • Synthesize multiple data sources and research insights into artifacts (ex: journey maps, personas, ecosystem maps).

Job Requirements:

  • Experience leading design strategy and aligning cross-functional teams through projects with effective project management skills.
  • Qualitative research experience including selecting research methodologies, user recruitment, leading research projects and presenting insights to stakeholders.
  • Proven relationship management skills and the ability to maintain successful partnerships.
  • 7+ years of experience in strategy, design, consulting, and/or research
  • Strong understanding of design thinking methodologies, tools and research methods
  • Undergraduate or Graduate degree in Sociology, Anthropology, History, Psychology, Strategic Foresight or other research-oriented discipline of Humanities, Cultural studies,
  • Political Science, or Business or equivalent work experience.

Job Details:

Company: Royal Bank of Canada

Job Category: Banking

Vacancy Type: Full Time

Job Location: Calgary, AB, CA

Application Deadline: N/A

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