Customer Success: Intern Opportunities

Website Microsoft

Job Description:

Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and technical objectives. Develops and executes technical skilling plan to build technical expertise aligned with customer and business priorities.

Job Responsibilities:

  • Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities (e.g., add-ons, renewals).
  • Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors.
  • Supports account planning to help customers transform to modern digital approaches.
  • Connects identified opportunities, questions, and/or issues from customer organizations.

Job Requirements:

  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
  • This is a 16-week summer internship with start dates in May 2023
  • Excellent verbal and written communication, analytical and presentation skills.

Job Details:

Company: Microsoft

Job Category: Private

Vacancy Type: Internship

Job Location: Ottawa, ON, CA

Application Deadline: N/A

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