Area Manager

Job Description:

Job Responsibilities:

• Identify employees’ needs/requirements for product knowledge and ensure relevant information is available.
• Organize, direct and manage airport operational activities at multiple airports relating to passenger, baggage and cargo handling.
• Review and provide recommendations for station schedule changes and participate in internal unstacking meetings to provide constructive feedback.
• Review Transport Canada Security audits of local screening procedures and direct correction of any reported deficiencies.
• Demonstrate support and commitment to the diverse needs of staff.
• Analyze corporate daily/weekly PAWOB reports and develop corrective action plans where required.
• Provide the necessary resources and tools for support staff to perform their duties.
• Ensure regular ramp inspections/audits are completed to monitor ground handling contractor performance and compliance with procedures.  Provide direction and follow-up regarding correction of determined deficiencies.
• Understand, support and communicate departmental/corporate direction in a timely manner.
• Manage frontline UNIFOR staff at multiple locations.
• Ensure financial self audits are completed and submitted in a timely fashion.
• Maintenance of Station property and facilities, renovations, equipment procurement & repair.
• Develop a full understanding and manage all aspects of the UNIFOR Collective Agreement.
• Review passenger load activity (oversales/spoilage) and recommend corrective action plans in conjunction with Yield Management and SOC as required.
• Encourage ongoing teamwork in meetings, open dialogue, team challenges and informal collective experiences.
• Coach and provide direction to employees to ensure consistent quality completion of responsibilities.  Address individual performance issues as they arise following standard Jazz performance management practices.
• Monitor and maintain all necessary reports and administer necessary follow-up.
• Plan and manage manpower plan in support of budget and customer service requirements
• Develop and maintain relationship with local airport authorities.
• Provide support by attending union management meetings.
• Formal and informal presentations will be required.
• Create an open, honest and supportive work environment.
• Maintain company emergency procedures/local airport emergency procedures and ensure employees remain current with said procedures.
• Ensure airport complies with security and safety regulations and procedures.
• Management liaison between Flight operations, In-flight Service and Aircraft Maintenance at
• Station to facilitate a cohesive operation.
• Establish clear and agreed-upon accountabilities with direct reports and provide annual performance reviews.
• Participate in information gathering into the grievance process and participate at grievance hearing as required.
• Co-ordinate with Properties and Facilities on airport user fee changes and airport facility issues.
• Provide feedback to Marketing regarding local fares and seat sale promotions to ensure competitiveness.
• Make recommendations and develop cost/benefit analysis as required, for new purchases/projects.
• Monitor station delays/OTP/ daily and follow-up with corrective action.
• Develop detailed annual station business plan/budget and manage expenses to approved plan.
• Prepare monthly expense variance reports.
• Monitor local competitor activity and provide feedback to Marketing on any fare/schedule changes.
• Perform duties in accordance with established policies and procedures while giving primary consideration to employee safety, personal safety, and the safety of contractors and customers.

Job Requirements:

• Strong written and oral communication skills.
• A valid driver’s license is required.
• Travel for this position will be required.
• Is comfortable with creation of employee work schedules and managing of all issues related.
• Previous Airline Customer Service experience.
• 7 years supervisory and/or management experience.
• Strong working knowledge of Microsoft Excel, Word and Power Point.
• Proven leadership skills.
• Must be able to obtain an airside vehicle operator’s permit.
• Vendor management experience is an asset.
• Must be able to obtain restricted airside security access.
• Availability to become involved with communities in the designated stations.

Job Details:

Company: Jazz Aviation

Vacancy Type: Full Time

Job Location: Brampton, Ontario, CA

Application Deadline: N/A

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