Area Manager

Website Jazz Aviation

Job Description:

To consistently deliver safe, quality regional airline services while focusing on our customers, our employees, operational performance and cost efficiency.

Job Responsibilities:

  • Identify employees’ needs/requirements for product knowledge and ensure relevant information is available.
  • Organize, direct and manage airport operational activities at multiple airports relating to passenger, baggage and cargo handling.
  • Review and provide recommendations for station schedule changes and participate in internal unstacking meetings to provide constructive feedback.
  • Review Transport Canada Security audits of local screening procedures and direct correction of any reported deficiencies.
  • Demonstrate support and commitment to the diverse needs of staff.
  • Analyze corporate daily/weekly PAWOB reports and develop corrective action plans where required.
  • Provide the necessary resources and tools for support staff to perform their duties.
  • Ensure regular ramp inspections/audits are completed to monitor ground handling contractor performance and compliance with procedures.  Provide direction and follow-up regarding correction of determined deficiencies.
  • Understand, support and communicate departmental/corporate direction in a timely manner.
  • Manage frontline UNIFOR staff at multiple locations.
  • Ensure financial self audits are completed and submitted in a timely fashion.
  • Maintenance of Station property and facilities, renovations, equipment procurement & repair.
  • Develop a full understanding and manage all aspects of the UNIFOR Collective Agreement.
  • Review passenger load activity (oversales/spoilage) and recommend corrective action plans in conjunction with Yield Management and SOC as required.
  • Encourage ongoing teamwork in meetings, open dialogue, team challenges and informal collective experiences.
  • Coach and provide direction to employees to ensure consistent quality completion of responsibilities.  Address individual performance issues as they arise following standard Jazz performance management practices.
  • Monitor and maintain all necessary reports and administer necessary follow-up.
  • Plan and manage manpower plan in support of budget and customer service requirements
  • Develop and maintain relationship with local airport authorities.
  • Provide support by attending union management meetings.
  • Formal and informal presentations will be required.
  • Create an open, honest and supportive work environment.
  • Maintain company emergency procedures/local airport emergency procedures and ensure employees remain current with said procedures.
  • Ensure airport complies with security and safety regulations and procedures.
  • Management liaison between Flight operations, In-flight Service and Aircraft Maintenance at
  • Station to facilitate a cohesive operation.
  • Establish clear and agreed-upon accountabilities with direct reports and provide annual performance reviews.
  • Participate in information gathering into the grievance process and participate at grievance hearing as required.
  • Co-ordinate with Properties and Facilities on airport user fee changes and airport facility issues.
  • Provide feedback to Marketing regarding local fares and seat sale promotions to ensure competitiveness.
  • Make recommendations and develop cost/benefit analysis as required, for new purchases/projects.
  • Monitor station delays/OTP/ daily and follow-up with corrective action.
  • Develop detailed annual station business plan/budget and manage expenses to approved plan.
  • Prepare monthly expense variance reports.
  • Monitor local competitor activity and provide feedback to Marketing on any fare/schedule changes.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to employee safety, personal safety, and the safety of contractors and customers.

Job Requirements:

  • Strong written and oral communication skills.
  • A valid driver’s license is required.
  • Travel for this position will be required.
  • Is comfortable with creation of employee work schedules and managing of all issues related.
  • Previous Airline Customer Service experience.
  • 7 years supervisory and/or management experience.
  • Strong working knowledge of Microsoft Excel, Word and Power Point.
  • Proven leadership skills.
  • Must be able to obtain an airside vehicle operator’s permit.
  • Vendor management experience is an asset.
  • Must be able to obtain restricted airside security access.
  • Availability to become involved with communities in the designated stations.

Job Details:

Company: Jazz Aviation

Vacancy Type: Full Time

Job Location: Brampton, Ontario, CA

Application Deadline: N/A

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