STOC Coordinator

Website Jazz Aviation

Job Description:

To provide Support Services to the airport as it relates to the day to day operation to ensure the highest level of customer service is provided.

Job Responsibilities:

  • Receive and relay data from flight crews, ramp, sales, commissary and maintenance personnel.
  • Monitor all forecasts and routing changes, forecast all changes in arrival/departure times, advise appropriate personnel and update FIDS/FMIS screens.
  • Assist in other related duties as instructed by shift manager/supervisor.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to provide safe movement of aircraft, personnel and passengers.
  • Maintain radio communication with flight crews and ground personnel.
  • Investigate delays and code them appropriately in different Airport Ops systems
  • Other related duties as assigned.

Job Requirements:

  • Customer service experience preferred.
  • Post-Secondary Education is considered an asset.
  • Knowledge of RES III and/or experience using FLIGHT TRAC is an asset.
  • High School Diploma or equivalent is required.
  • Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
  • Proven ability to handle a fast paced high stress environment and multi-task with excellent decision making skills.
  • Preference will be given to candidates holding a Restricted Radio Licence.
  • Must be proficient with a computer keyboard.
  • Previous airline-related experience is an asset.
  • Excellent command of the English language both written and verbal.

Job Details:

Company: Jazz Aviation

Vacancy Type: Full Time

Job Location: Oakville, Ontario, CA

Application Deadline: N/A

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