Switchboard Operator

Job Description:

We are currently seeking a Switchboard Operator to join our Telecommunications Department. This individual will process a high volume of incoming and outgoing calls, including assisting with patient inquiries and paging of support staff and/or Physicians.

Job Responsibilities:

• Provide batteries for Physicians, and signing out of spare pagers.
• Process and assist on outgoing calls and page all support staff and /or Physicians as required.
• Assist with orientation and training of new telecommunication staff.
• Locate physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and as efficiently as possible within individual program protocol.
• Process very high volume of incoming and outgoing calls including assistance with patient inquiry quickly and as efficiently as possible.

Job Requirements:

• Good keyboarding skills, with minimum typing speed of 40 WPM. Computer proficiency in Microsoft Office Suite.
• Meditech experience an asset.
• Excellent attendance and discipline free record required.
• Previous experience on Avaya phone system and console in a health care / hospital environment
• Demonstrated customer service and telephone skills required, one year experience preferred.
• High school graduate or equivalent.
• Knowledge of a second language an asset.
• A positive attendance record required
• Ability to work independently with minimal supervision in a team environment.
• Good organizational and problem solving skills required, including the ability to multi-task and prioritize a varied and busy workload with frequent interruptions and emergency situations.
• Knowledge of PETALMD software.
• Knowledgeable and compliant of new privacy legislation.
• Excellent interpersonal and communication skills required

Job Details:

Company: Humber River Hospital

Vacancy Type: Full Time

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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