Retail Support Representative

Website Home Hardware Stores Limited

Job Description:

Our Dealer Services team is growing, and we have multiple opportunities to join our team as a Retail Support Representative. Reporting to our Dealer Services Supervisor, you will be responsible for providing fast and accurate operational information and excellent customer support to our Dealer Owners and their staff.

Job Responsibilities:

  • Assist Dealer Owners with financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards. Second level support is also provided for Dealer terminal support.
  • Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event Orders.
  • Provide operational assistance and information for Dealer Owners on Home’s various Payment Card programs.
  • Assist Dealer Owners with their Moneris request when a new store is created or a change of ownership.
  • Work closely with all departments to provide timely information to Home Dealers on product, stock availability, PO’s, dealer orders, order problems, and special services offered.
  • Member of a team working in a Call Centre environment using Call Centre Software.
  • Assist Dealer Owners with the processing of Special Orders, Courier Orders, and Emergency Demand Orders.
  • Generate reports based on requests from Retail Field Teams and Dealer Owners (balance of sales and gross margin report, and Multi-Store Comparison report).

Job Requirements:

  • High School diploma, with post-secondary business-oriented courses an advantage.
  • Prior experience with Oracle Forms and Microsoft CRM is an asset.
  • Strong computer and typing skills are essential.
  • Experience within the Retail industry would be an asset.
  • Knowledge of Home’s systems and services would be beneficial but not essential.
  • Ability to multi-task with strong problem-solving skills.
  • Two to three years’ experience providing excellent support within a customer service role.
  • Knowledge of Microsoft Windows and Microsoft Office required.
  • Commitment to providing excellent service to Home’s Dealer Owners.

Job Details:

Company: Home Hardware Stores Limited

Job Category: Private

Vacancy Type: Full Time

Job Location: Mississauga, Ontario, CA

Application Deadline: N/A

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