Team Manager

Job Description:

Reporting to the Contact Centre Manager, you’ll provide leadership, guidance and empowerment to a team of Customer Service Representatives across multiple delivery channels within a customer-centric culture and following our strategic vision and core values.

Job Responsibilities:

• Coordinate, delegate and monitor staff work assignments.
• Establish and monitor individual and team goals, utilizing coaching and motivational techniques to assist employees in their development.
• Participate in the improvement of standards, policies and procedures, leading to the continuous enhancement of service quality and customer satisfaction.

Job Requirements:

• Working knowledge of the utility industry
• Demonstrated leadership, motivational and staff development skills.
• Strong customer service orientation and problem solving skills.

Job Details:

Company: FortisBC

Vacancy Type: Temporary

Job Location: Trail, BC, CA

Application Deadline: N/A

Apply Here

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