Customer Care Representative

Job Description:

To receive and process calls and written correspondence in a professional, polite and courteous manner; using a variety of databases

Job Responsibilities:

• Responsible for outbound telephone contacts including reporting of all Stat, critical and abnormal results to clients
• Respond to customer inquiries and ensure prompt and effective resolution of requests
• Perform data entry functions in order to update master files, correct requisition errors and update patient demographics
• Liaise with all departments to assist in effective resolution of inquiries
• Monitor and address social media inquiries and complaints
• Faxing, Data Entry and other duties as requested
• Solve and document incoming problems and complaints

Job Requirements:

• Completion of secondary-school level education
• Demonstrated ability to communicate effectively, professionally and politely
• Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
• Demonstrated ability to self-manage and prioritize in a results driven, time sensitive function
• Call Centre experience an asset
• Demonstrated ability to work in a fast-pace, sometimes stressful environment
• Working knowledge of Microsoft Office (Excel and Word) required

Job Details:

Company: Dynacare

Job Category: Private Job

Vacancy Type: Full Time

Job Location: Peterborough, Ontario, CA

Application Deadline: N/A

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