Taxpayer Services Agent

Website Canada Revenue Agency

Job Description:

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process.

Job Responsibilities:

  • Gathering information from taxpayers to establish the precise nature of their enquiry or request.
  • Explaining to taxpayers over the phone various social programs administered by the CRA over the phone.
  • Providing explanations and/or clarification to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual Tax Returns.
  • Answering enquiries in fast paced in-bound Contact Centre. Up to 90% of your scheduled shift will be on the telephone with callers from the general public on a daily basis.
  • Researching solutions to taxpayer inquiries using a variety of internal and external information sources to meet taxpayer needs.

Job Requirements:

  • Ability to Communicate Effectively in Writing- In English
  • The CRA’s minimum education standard for SP positions.
  • Organizational Fit
  • Ability to Communicate Effectively Orally- In English
  • Ability to Research and Interpret Information

Job Details:

Company: Canada Revenue Agency

Job Category: Government

Vacancy Type: Full Time

Job Location: Hamilton, ON, CA

Application Deadline: N/A

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