Client Engagement Representative

Job Description:

Following this interim period of time, you’ll work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in conversation to understand their immediate needs and identify opportunities to address them. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs and introduce them to the appropriate team member.

Job Responsibilities:

• Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
• Leveraging Technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.
• Client Engagement – Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.

Job Requirements:

• You are driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You love to learn. You are passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others
• You are passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

Job Details:

Company: CIBC Bank

Vacancy Type: Full Time

Job Location: Mississauga, Ontario, CA

Application Deadline: N/A

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