IT Support Specialist

Job Description:

Reporting to the Director of Information Technology, you’ll provide first line technical support to staff, faculty and students experiencing difficulties with computer hardware, computer applications and communications software

Job Responsibilities:

• Installing and configuring network connectivity, devices, hardware, and software applications.
• Researching problems and potential solutions and recommending changes/upgrades.
• Prioritizing, documenting, and resolving end user technology requests in a timely manner.
• Assisting with special event requests requiring technology support (e.g., audio and video equipment for meetings, presentations, school events, etc.).
• Assisting in the maintenance/upgrade of the School’s information systems.
• Conducting regular audits of computing devices and maintaining inventory database.
• Tracking, logging and reviewing problems and issues to identify trends and broader technical problems and recommending possible solutions.
• Identifying and escalating situations requiring urgent attention.
• Responding to requests for technical assistance regarding hardware, software, and applications in person, via telephone/email and/or remotely.

Job Requirements:

• University Degree or College Diploma in Information Technology or equivalent.
• A minimum of one-year related work experience and training in a Technical Support environment, including software installation and troubleshooting.
• Strong teamwork and collaboration skills to communicate trends and recommend potential solutions.
• Strong written and verbal communication skills.
• Knowledge of audio-visual components, wired and wireless networking technologies, software installation, integration and troubleshooting methodologies and best practices.
• Ability to respond effectively to a variety of user issues and develop and provide training and support to users, when necessary.
• Ability to work outside of regular school hours, on occasion, to provide technology support for school functions and meetings.
• Knowledge of current computing platforms, server technologies and applications (OneNote).

Job Details:

Company: Canadian Accredited Independent Schools – CAIS

Job Catego0ry: Education

Vacancy Type: Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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