Configuration Management Database

Job Description:

As the Configuration Management Database (CMDB) Administrator you’ll work with a dynamic cross-functional Service and Governance team to drive and provide direction and oversight for the CMDB system. In this critical role you will be supporting on-going asset discovery and mapping, development and administration of the configuration management environment and with the deployment of its discovery agents to integrate and reconcile asset discovery data with the CMDB.

Job Responsibilities:

• Develop, maintain, and ensure adherence with CMDB technical design standards.
• Provide input and will be responsible for the creation of policy, process and procedures for the lifecycle management of the configuration DB.
• Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
• Mapping IT CI configurations and their relationships across the DB and their interconnections which spans multiple geographical locations.
• Using a variety of tools to discover, track, and maintain, information in the CMDB and from/to other integrated systems.
• Deliver ITSM configuration management support needed to drive IT services and maintain the associated Configuration Management data throughout the ITSM suite of products.
• Utilize BMC CMDB/Asset Management to support all process management, maintain CMDB integrity, reporting, maturity and governance activities/documentation.
• Create and maintain CMDB architecture and technical design documentation to effectively support other ITSM processes.
• Maintain lifecycle status and audit, distribute, track and report on status in CMDB.
• Build positive relationships to ensure high levels of service with the ability to meet service level agreements,
• Oversee audit, quality and security of the ITSM CMDB. Create reports on asset lifecycle statistics to identify trends and gaps in configuration objects and mitigates risk by providing concise CMDB solutions.
• Identify problems with configuration data and find technical and process-based solutions to cleanse the data for efficient and accurate usage and drive the solutions to these problems to successful conclusions.
• Enact system audit practices and conduct audits to ensure data integrity and identify and mitigate gap(s) and risks in the CMDB.
• Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.

Job Requirements:

• Experience with MS SQL, query-writing, reporting tools (ie: Crystal Reports, Cognos, SmartReporting or a similar industry solution) and relational databases.
• Excellent verbal and written communication skills.
• Familiar with BMC Remedy ITSM and any of the following: discovery products including Microsoft SCCM, BMC Software Asset Management; reconciliation of discovery data in BMC CMDB environment; and integration of discovery solutions with CMDB or a similar industry solution.
• Highly collaborative mindset that allows you to build trust and accountability.
• Strong analytical and troubleshooting skills with the ability to embrace change.
• Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
• Undergraduate degree, Graduate degree preferred or equivalent professional experience
• Ability to work in a fast-paced environment and multi-task to address priorities.
• Experience in Configuration Management Practices, IT Asset Lifecycle Management, CMDB, and the BMC ITSM tools.
• ITIL Foundation or equivalent training (v2 or above).
• Experience in both hardware and software asset and configuration management as well as knowledge of IT service management processes.

Job Details:

Company: Apotex Inc.

Job Category: Private

Vacancy Type: Full Time

Job Location: London, Ontario, CA

Application Deadline: N/A

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