Customer Relations Specialist

Job Description:

The customer experience is at the heart of the Transat vision. With his or her expertise in complaint management and his or her analytical skills, the Customer Relations Specialist will be responsible of responding in writing or verbally to clients, documenting files and submitting settlement proposals. He or she will maintain strong relations with multiples stakeholders, conduct investigations based on a thorough analysis of the complaints and demonstrate active listening and empathy.

Job Responsibilities:

• Submit settlement proposals and negotiate settlements.
• Send copies of customers claims to the various suppliers and departments concerned to obtain their version of the events;
• Analyze customer claims and investigate incident circumstances;
• Opens all customers claims received by telephone or in writing and manage all correspondence being connected to the claims;
• Answer any written or verbal request, before, during or after customer’s trip, in accordance with specified deadlines established and in respect of the industry regulations and the policies and the
• procedures of the company;

Job Requirements:

• Bilingual (written and spoken);
• Good writing skills;
• Organization and time management skills;
• Detail oriented;
• Able to work under pressure;
• Good analytical skills and empathy;
• Knowledge of travel industry, an asset;
• Minimum of 3 years of experience in complaint management and customer service;

Job Details:

Company: Air Transat

Vacancy Type: Full Time

Job Location: Calgary, Alberta, CA

Application Deadline: N/A

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