Contact centres Agent

Website Air Transat

Job Description:

As an agent, you will be the voice of Transat and the first link with our customers. Your role is therefore essential in the relationship with our customers. Thanks to you, our customers will be able to make their travel plans a reality, especially in these times of recovery.

Job Responsibilities:

  • Follow up with clients regarding ongoing files.
  • Answer incoming calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
  • Act as user expert for customers browsing our websites;
  • Process requests for flight reservations and modifications to existing files;
  • Promote the products of the Transat brand (eco fares, seat selection, luggage, special services, insurance, financing requirements, etc.);

Job Requirements:

  • Bilingual (French and English), written and spoken, knowledge of a third language an asset;
  • Excellent skills to use and navigate through various computer applications;
  • Strong organizational skills, thoroughness, and autonomy;
  • Strong customer service skills;
  • Great ability to adapt to different and constantly evolving computer software;
  • Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex (an asset);
  • Experience in customer service or tourism (an asset);
  • Experience in a call center environment (an asset);
  • OPC / TICO certification (an asset);

Job Details:

Company: Air Transat

Vacancy Type: Full Time

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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